FREQUENTLY ASKED QUESTIONS
Last Updated: 7-11-2026
About Our Artwork
Is any of your work AI generated?
No. Every piece of artwork in our studio begins as an original creation by our own hands. We create our artwork using traditional art materials and techniques, then professionally scan or photograph each piece to produce high-quality prints, greeting cards, stickers, and other products. We never use AI to create our artwork.
When you purchase from our shop, you’re supporting two independent artists and the time, creativity, and craftsmanship that go into every original piece. We believe handmade art carries something wonderfully human: little imperfections, unexpected discoveries, and stories that unfold one brushstroke at a time.
What is a Giclee Print?
A Giclee print is a high-quality fine art print that is produced using a specialized inkjet printer. The word “giclee” is a derived term, coming from the French verb “gicler,” which means “to squirt” or “to spray,” as implied by the process in which the printer applies ink to paper or canvas.
Giclee prints are known for their exceptional color accuracy and detail, as well as their longevity. The ink used in giclee printing is archival, meaning it is designed to resist fading and yellowing over time, and the printing process itself allows for a wide color gamut and fine detail reproduction.
Giclee prints are often used to reproduce artwork, photography, and other types of fine art prints, and are typically printed on high-quality paper or canvas. Because of their high quality and longevity, giclee prints are often considered to be fine art in their own right and are prized by collectors and artists alike.
Will my print look exactly like the original painting?
Colors can vary slightly due to monitor settings, scanning and printing methods, but great care is taken to insure the highest accuracy possible.
Are your prints limited or open editions?
Currently all our prints are open editions, but we may offer limited edition prints in the future.
Methods of Payment Accepted
We accept MasterCard, Visa, Discover and American Express, as well as PayPal. Please note that if you have a different email connected to your PayPal account than you used to register for your account through our website, your purchase confirmation email will automatically default to your PayPal email.
Shipping
How long does processing and shipping take?
Stickers and greeting cards will ship out USPS First Class and should arrive within 5 -10 business days of placing your order.
Art Prints, Apparel and other printed merchandise are printed to order and will ship with USPS, UPS or other reputable carriers from our trusted printing partners. Please allow 7 to 14 days for processing and delivery of these items.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays or other circumstances beyond our control.
Please note: Some orders may arrive in multiple packages. Our stickers, greeting cards, and original artwork ship directly from our Michigan studio, while art prints, apparel and other items are produced and shipped by our trusted printing partners.
Do you ship internationally?
No, currently we only ship to the US. That may change in the future.
Returns
Can I return my purchase?
All sales are final unless the item arrives damaged or incorrect. If that is the case we will work to make it right for you.
More questions?
Send us an email at: customerservice@heartwerkshome.com